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CD-ROM And DVD-ROM Not Working?

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HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8) This document applies to HP and Compaq computers with Windows10 or 8. Figure : Use AutoPlay for all media and devices Click the drop-down menus and select Ask me every time next to every DVD, Blu-ray, and CD item, and then click Save. Find Solutions, ask questions, and share advice with other HP product owners. Use the following steps: Go to HP Customer Support (in English), click the Support tab, click Drivers & Downloads, then select your product category. useful source

Search all support All Support Software, Drivers and Updates Troubleshooting How to Product Information User Guides Cancel Example: “Laserjet P1102w driver” or “HP Pavilion 17-f002na will not turn on” Loading Results Delete all other UpperFilters and LowerFilters values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if any exist. Replace the cover and plug in the power, keyboard, mouse, and video cables. This page requires Javascript. http://support.hp.com/us-en/document/c03370738

Cd Drive Not Working Windows 7

Use the arrow keys to select Device Configuration, then press Enter. Privacy Policy © Copyright 2017 HP Development Company, L.P. If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value, and press the Delete key. In the Search box, enter your product name/number (for example, Pavilion p6230f), then click Search.

If the drive is still missing after using the troubleshooter, use Microsoft System Restore. To reset the BIOS, use one of the following sets of steps, depending on the type of computer you are using: To reset the BIOS on a notebook computer, press F9 To view Device Manager: Press the Windows key + R to open the Run dialog box. My Cd/dvd Drive Is Not Working Depending on your notebook model and specific CD/DVD drive, the entry name indicates the exact type of disc drive you have (for example, it may read Internal CD/DVD-ROM Drive).

In the Device Manager window, expand DVD/CD-ROM drives. Dvd Drive Not Working Windows 10 Back to Top For any other issue with the CD, DVD or Blu-ray drive on your computer, refer to the Dell knowledgebase article Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Under I need help immediately, select the Software Program Reinstallation option.

Resetting the computer power can fix this problem.

If the drive is still not detected, close Device Manager and skip to Resetting the computer power to reset power and reseat the drive cables if necessary. Cd Drive Not Opening Support Forum Join the conversation! Z7_3054ICK0KGTE30AQO5O3KA30N0 hp-concentra-wrapper-portlet Actions ${title} Loading... See the help section in the disc burning software that was used to burn the disc.

Dvd Drive Not Working Windows 10

If any messages open stating that Windows is installing new hardware, wait for Windows to finish before checking to see if the CD/DVD drive is available. http://ccm.net/forum/affich-7925-cd-rom-dvd-drive-won-t-work Step 2: Replacing the PxHelp20 registry value Use the following steps to replace the PxHelp20 registry value: In Windows, search for and open regedit. Cd Drive Not Working Windows 7 Most home electronics stores offer repair and cleaning kits for discs at minimal cost. Cd Drive Not Reading Disc To correct the problem and allow the software to detect the drive again, uninstall the CD/DVD recording software, restart the computer, reinstall the disc recording software, then restart the computer again.

Use the arrow keys to navigate to the Storage tab. click resources Privacy Policy © Copyright 2017 HP Development Company, L.P. Make sure you have selected this exact key name. Step 5: Testing for CD/DVD drive failure If you suspect that the drive may be bad after using the previous steps, test the drive to see if the hardware has failed. Cd Drive Not Working Windows 8

If Windows recognizes the CD/DVD drive, but the disc burning software does not detect the drive, refer to Software for burning discs does not recognize the drive. It is probably related to the software configuration in Windows. Do the following depending on what is shown in the Device Status section: If error code 10, 19, 31, 32, 39 or 41 is shown in Device Status, a problem exists read the full info here A copy of the registry has been saved for back-up purposes to the Documents folder.

Uninstall CyberLink Power2Go from Programs and Features: In Windows, search for and open Programs and Features. Cd Drive Not Showing Figure : Example of CD/DVD drive listing in notebook BIOS Press Esc, then press Enter to Exit BIOS. Figure : Registry Editor Click File, click Export, type a filename that is easy for you to remember, then click Save.

To do so, skip to Replacing the PxHelp20registry value.

Windows includes a troubleshooter that checks hardware, such as CD/DVD drives, for problems. Figure : New Multi-String Value Replace the default text for the new value by typing the following and then pressing Enter: LowerFilters Right-click the new LowerFilters value and select modify. Figure : Device Manager: DVD/CD-ROM drives If DVD/CD-ROM drives is not in the list, skip to Resetting the computer power. Cd Command Not Working Figure : PxHelp20 LowerFilters key Close the Registry Editor and restart the computer.

Open CyberLink Power2Go and verify that a drive name appears as the destination selection. Figure : Power cable and data cable Power cable Data cable Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their To check that the drive is in Device Manager, follow these steps: In Windows, search for and open Device Manager. Discover More Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot.

note: Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. Back to Top

Article ID: SLN148709 Last Date Modified: 04/28/2016 10:23 AM Rate this article Accurate Useful Easy to understand Was this article helpful? Select Boot Options, then press Enter. Open the DVD/CD-ROM drive category again and do the following actions depending on what is shown in DVD/CD-ROM drives: If the CD/DVD drive name is missing, the drive is not being

If you are using a desktop computer, continue to Check the drive cable connections. Select Computer in the main window. To run the Hardware and Devices troubleshooter: Press the Windows key + R to open the Run dialog box. If the liquid from the repair kit has not dried thoroughly, the liquid may come off of the disc when the disc spins up.

A copy of the registry has been saved for back-up purposes to the Documents folder. After the computer has restarted, install CyberLink Power2Go from the HP Recovery Manager application: In Windows, search for and open Recovery Manager. Figure : Example of CD/DVD drive listing in notebook BIOS Press Esc, then press Enter to Exit BIOS. Click Next.

Figure : List Volume Type Exit and press the Enter key to return to the command prompt. Step 5: Testing for CD/DVD drive failure If you suspect that the drive may be bad after using the previous steps, test the drive to see if the hardware has failed. If it does not, test the CD/DVD hardware for failure. In the Boot Order list, look for a CD/DVD drive entry.

Click the arrow next to each of the following items in the list: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class Select 4D36E965-E325-11CE-BFC1-08002BE10318. The drive name should be removed from the list (and the DVD/CD-ROM drives category will also be removed if there is only one drive). Restart your computer and tap the F2 key while it is restarting. If a window does not open when discs are inserted into the drive and the drive does not appear in File Explorer, refer to The CD/DVD drive does not appear in

In Windows, search for and open regedit. Turn off the computer, unplug all cords from the computer, then press the Power button for five seconds.